日前，現(xiàn)代電梯的電梯實(shí)時(shí)維護(hù)服務(wù)已覆蓋超過4萬臺(tái)，約占公司維修的16萬臺(tái)電梯中的25％。

代電梯的電梯實(shí)時(shí)維護(hù)服務(wù)（HRTS）可以快速響應(yīng)電梯的故障。附在電梯上的傳感器將主要部件的運(yùn)行狀態(tài)和狀況信息傳達(dá)給現(xiàn)代客戶服務(wù)中心（HCCC），其中包括自動(dòng)提交報(bào)告，無接觸響應(yīng)及分配維護(hù)工程師處理故障。

此外，HRTS還可以讓客戶預(yù)訂詳細(xì)檢查的時(shí)間，比如電梯使用率較低的夜間，從而按照新冠肺炎疫情期間的要求，避免面對(duì)面接觸的同時(shí)對(duì)故障進(jìn)行徹底檢查。法律上也允許每兩個(gè)月和每個(gè)季度進(jìn)行一次現(xiàn)場檢查。此外，通過采用預(yù)防性方法，對(duì)行進(jìn)距離、行進(jìn)頻率和故障記錄進(jìn)行大數(shù)據(jù)分析，以最大程度地減少故障，從而延長電梯使用壽命并對(duì)其進(jìn)行有效管理。

HYUNDAI HRTS FOR UNTACT MAINTENANCE SURPASSES 40 THOUSAND UNITS

Hyundai Elevator’s Hyundai Real Time Service (HRTS) for untact maintenance of elevators surpassed 40 thousand units. This number accounts for 25% of the total 160 thousand elevators maintained by the company.

The HRTS is a service that enables quick response to malfunctions in elevators. A sensor attached to elevators communicates the operation status and conditions of major components to the Hyundai Customer Care Center (HCCC), and the service involves the automatic filing of reports, untact response, and dispatch of maintenance engineers upon malfunctions.

In addition, detailed inspection can be conducted during hours selected by clients, such as nighttime when usage rate is low, enabling thorough inspection without the need for on-site visits where face to face contact is avoided due to COVID-19. Bimonthly and quarterly on-site inspection is also legally permitted. Also, by minimizing malfunctions through preventative methods of conducting big data analysis on travel distance, travel frequency, and malfunction records, product life extension and efficient management of elevators are made possible.