近期《電梯應(yīng)急處置平臺(tái)技術(shù)規(guī)范》經(jīng)過專家審定，出臺(tái)并發(fā)布，（以下簡(jiǎn)稱《技術(shù)規(guī)范》）。這項(xiàng)標(biāo)準(zhǔn)為提高我國(guó)電梯應(yīng)急處置公共服務(wù)平臺(tái)的建設(shè)、規(guī)范應(yīng)急救援服務(wù)工作提供了技術(shù)支持，也為完善特種設(shè)備法規(guī)標(biāo)準(zhǔn)體系建設(shè)開辟了新途徑，標(biāo)志著我國(guó)電梯應(yīng)急處置工作步入了規(guī)范化軌道。據(jù)國(guó)家質(zhì)檢總局特種設(shè)備安全監(jiān)察局相關(guān)部門負(fù)責(zé)人介紹，隨著我國(guó)城市化進(jìn)程的加快，電梯數(shù)量每年以20%左右的速度增加，這一趨勢(shì)仍將持續(xù)。

2003年以來，電梯事故每年的起數(shù)和傷亡人數(shù)均比較平穩(wěn)，但由于電梯數(shù)量增長(zhǎng)，因此電梯萬臺(tái)事故率和死亡人數(shù)等相關(guān)指標(biāo)是下降的。據(jù)統(tǒng)計(jì)，去年全國(guó)共發(fā)生49起電梯事故，死亡37人。49起事故中，21起是違規(guī)使用造成，比如違規(guī)使用三角鑰匙4起，死亡4人；電梯故障后，乘客應(yīng)在轎廂里等待救援，但乘客違規(guī)扒開轎廂，9起事故死亡8人；由于設(shè)備本身造成的事故8起，多集中在制動(dòng)器、扶梯驅(qū)動(dòng)鏈條失效等。

電梯的日常保養(yǎng)十分重要，按照規(guī)定應(yīng)每15天維護(hù)保養(yǎng)一次，但目前維護(hù)保養(yǎng)市場(chǎng)受低價(jià)競(jìng)爭(zhēng)影響，服務(wù)質(zhì)量低下。

質(zhì)檢部門將加快在全國(guó)推廣建設(shè)電梯應(yīng)急處置服務(wù)平臺(tái)，一旦乘客困梯，在撥打物業(yè)、維保企業(yè)電話無果的情況下，可以撥打公共服務(wù)電話96333，由平臺(tái)工作人員指揮就近的聯(lián)合救援站實(shí)施救援。

General Administration of Quality Supervision Has Popularized The Elevator Emergency Service Platform And National Hotline of 96333

Specification of Elevator Emergency Service Platform Technology has been carried out and released after authorization. Not only does such standard provide technology support for the construction of the platform and standardizing rescue work, but also improves and perfects the standard system for special equipment.

The quantity of elevators in China has increased by 20% per year and this trend would keep on.

There were 49 elevator accidents happened in China last year, killing 37 people as statistics show. Among the accidents, 21 of them are due to violating operations, such as the illegal use of triangle keys which killed 4 people in result. Moreover passengers, who came across the accidents and were meant to keep calm and wait for rescue in the elevators, forced the door open and such violation led to 8 deaths in 9 cases. Furthermore, 8 cases are caused by the equipment itself, for example, the brake or chains drive of escalators lose efficacy.

Quality Supervision Departments are accelerating the construction of elevator emergency service platform and its service hotline 96333.